Refund Policy

At Yavi Themes, we strive to provide high-quality TYPO3 themes and digital products. Please read our Refund Policy carefully before making a purchase.

By purchasing any product from Yavi Themes, you agree to this Refund Policy.

1. Digital Products

All products sold by Yavi Themes are digital downloads and are delivered electronically.

Due to the nature of digital products, all sales are generally considered final.

2. Eligibility for Refunds

A refund may be considered in the following circumstances:

• You were charged more than once for the same product.
• The product cannot be downloaded due to an issue on our side.
• The product contains a reproducible critical defect that cannot be resolved within a reasonable period.
• We are unable to provide the purchased product.

Refund requests are reviewed individually.

3. Non-Refundable Situations

Refunds will generally not be granted for:

• Change of mind after purchase.
• Purchasing the wrong product or license.
• Lack of required TYPO3 knowledge.
• Incompatibility with third-party extensions, templates, or custom code.
• Server configuration or hosting issues.
• Failure to read the product description or system requirements.
• Minor design preferences or feature requests.
• Custom modifications made by the customer or third parties.

4. Compatibility

Our products are developed for supported TYPO3 versions as specified in the product documentation.

Customers are responsible for verifying compatibility with their own environment before purchasing.

5. Refund Request Process

To request a refund, please contact our support team and provide:

• Your order number
• Product name
• Date of purchase
• A detailed description of the issue
• Screenshots or other relevant information, where applicable

We may request additional technical information to investigate the issue.

6. Technical Support Before Refund

Before approving a refund, we may offer reasonable technical assistance to resolve the reported issue.

Many installation or configuration problems can be solved quickly without requiring a refund.

7. Processing Time

Refund requests are typically reviewed within 5–10 business days.

If approved, refunds will be issued using the original payment method whenever possible.

Processing times may vary depending on the payment provider.

8. License Termination

If a refund is approved:

• Your license will be revoked.
• Access to downloads and updates may be removed.
• Support services will be discontinued.
• Continued use of the refunded product is no longer permitted.

9. Fraud Prevention

Yavi Themes reserves the right to refuse refund requests in cases of:

• Fraudulent activity
• Abuse of the refund policy
• Repeated refund requests
• License violations
• Unauthorized redistribution of our products

10. Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer rights provided under applicable law.

Where local consumer protection laws require refunds or other remedies, those rights shall prevail.

11. Changes to this Policy

We reserve the right to update this Refund Policy at any time.

Changes become effective upon publication on our website.

The "Last updated" date indicates the latest revision.

12. Contact

If you have any questions regarding this Refund Policy, please contact us using the contact information provided on our website.

© 2026 Yavi Themes. Yavi Themes, Yavi Core, and all Yavi theme extensions are products developed and maintained by Your Company Ltd.